Case Studies: Capitol Solutions

Background Information

Capitol Solutions, a bipartisan government relations firm which had been providing customized lobbying services to clients since 1998, was a single location with multiple problems:

• Its telephone system, adequate when the firm opened its doors, lacked capabilities.
• Its computer network had inadequate bandwidth for desktop video feeds from Capitol Hill, again a need that had arisen after the original system was installed.
• The firm had no disaster recovery system in place, meaning any number of computer or power problems could cause the loss of critical information.

The Solution

• Replace analog PBX phone system with digital VoPI (Voice over private Internet) system.
• Redesign network and install new wiring and hardware to provide additional bandwidth.
• Add T-1 line to handle video feeds and provide off-site disaster recovery back-up.
• Future proof network by adding switch and routing technology that provides Power over Ethernet (PoE), advanced security and performance capabilities to handle demands from future applications.
• Add audio conferencing and other capabilities.

Results

“The recent upgrade boosted the productivity of our support staff immensely. We're now getting the quality of service that I expected.”
—David Taylor, Capitol Solutions