iCore, like many technology companies, was driven by a brainstorm: VoIP (Voice over Internet Protocol) technology could be used to give small and medium sized companies the same voice and data communications capabilities enjoyed by large organizations at a fraction of the cost. The second part of the brainstorm: developing a business-class, secure, hosted network that could free businesses from making large capital expenditures.
As veterans of Cable and Wireless, Allnet and Teleglobe Business Solutions, iCore’s upper management faced only one obstacle: although VoIP technology was proven, no one had ever used it in a secure, redundant, business-class setting.
Founded in 2001, iCore spent three years developing and perfecting the technology, transforming VoIP into VoPI (Voice over Private Internet). Signing up its first customer in 2004, iCore now services 20,000 business customers, with double- or triple-digit growth every year.
How to save clients 40% and give them more capabilities
- Use a single industry leader, Cisco, for the technology
- Build a centralized, secure, network and data center with fully redundant systems and power back-up
- Mandate that every new employee begin in customer service
- Solicit customer ideas, opinions and criticisms to improve and expand features and services
- Provide a managed, secure, hosted, end-to-end voice and data system, so customers have a single point of contact for all voice and data needs
- Boost customers’ productivity and ROI by giving them the ability to treat multiple locations like a single, virtual facility