1. We do everything. One company. One call. One point of contact.
iCore is the single point of contact for everything you need to get your system running smoothly. iCore maintains control over the reliability of your service from day one.
- Experienced system design and configuration
- “Best in Class” Cisco equipment
- Reliable cabling and installation
- Friendly and knowledgeable training
- Immediate 24/7/365 support
2. Reduce Cost
iCore’s service cost is lower than conventional telephone costs. Rather than paying separate monthly bills to four vendors – local, long distance, ISP, and PBX maintenance – you pay one. The monthly invoice consists of a station license per phone/desktop times the number of phones and a charge for connectivity – usually a T-1 line.
- No charge for local service message units
- Free domestic long distance charges
- No Internet service to pay
- No PBX maintenance or support for phone administration in the office
- Save on cell phone use by utilizing the soft phone (Free to office)
- International long distance is also lower
3. iCore is the only company specializing in VoPI
Unlike consumer-grade VoIP, iCore’s VoPI solution uses its own private, point-to-point circuits to carry its customers voice and data. The advantages of using VoPI rather than VoIP include a secure network, higher call quality, advanced features, and disaster recovery plans.
4. iCore provides Cisco equipment, the industry’s most sophisticated and reliable.
iCore Networks earned the prestigious Cisco Powered Network designation, certifying that iCore has met stringent Cisco performance standards. Using iCore, coupled with Cisco equipment, ensures that your organization will benefit from the highest quality service and reliability available.
5. Satisfied client base.
The iCore investment in providing exceptional client services makes iCore clients the most satisfied VoPI clients anywhere. iCore supplies its clients 4-hour response times on any support issue. Our USA-based live technical support is available 24/7/365 and your account will be assigned a dedicated account manager to assure your satisfaction. iCore reviews all feedback from customers to help improve their product/feature sets.
6. Fail-safe network architecture. Two Full-Mirrored Network Operations Centers (NOC) providing Ultimate Protection Against Growing Threat of Cyber-Attack and Outages Caused by Man-Made or Natural Disasters.
The typical customer installation in iCore’s enhanced disaster prevention and recovery system consists of a primary private circuit connected to one of the two geographically redundant and technologically mirrored Network Access Centers (NACs), with a managed backup circuit hosted by an additional NAC; both of which are equipped with primary and backup data servers. The upgraded hardware, advanced software and true geographic data center redundancy will enable iCore to prepare its customers for the worst by making a detailed disaster recovery plan available to every customer.
7. Improve Staff Mobility
Staff can connect IP telephones (hard phone or soft phone) to the office from virtually any location in the world with a broadband connection. Whether at home, or in a hotel in China, plug in the phone and log in your number. That phone is now your office phone.
From an IP phone you have 4-digit extension dialing to the rest of the organization anywhere. The receptionist can transfer calls to you. Outgoing calls show up on a recipient’s caller ID as your office number. Incoming calls to your office number ring on your phone wherever you are. In effect, the world-wide-web becomes your PBX. Better yet, there are no long distance charges.
8. Improve Phone Administration
Moving staff within the office is simple. No phone equipment needs to be changed. To transfer phones, log the new number into the phone and the phone is reassigned.
9. Scalability
As your organization continues their rapid growth of employees and location, the iCore solution allows you to seamlessly bring new locations on to the network, providing a true unified platform.
10. Training
Training is provided by an iCore Training Manager at the customer site. As locations or employees are added, everyone will be trained personally by the iCore team. Training can be given as a one on one session, group or via WebEx for remote employees.
11. Certified in-house staff
Strong mix of Cisco, Six-Sigma and Broadsoft Certifications