MCLEAN, VA, March 4, 2010- iCore Networks, www.icore.com, the Nation’s Capital’s leading Voice over Private Internet provider announces today their new hire, Robert Ellison as the new Vice President of Client Services. This announcement coincides with iCore’s new 2010 initiative and focus, surrounding providing exceptional customer service to their ever growing clientele.
“iCore was fortunate to have grown 45% in 2009, this is due in large part to our dynamic sales team”, said Chairman and CEO Stephen Canton, “in 2010, we want to make this the year the year of the ‘Customer,’ and Robert Ellison brings years of customer support and client relations experience and a proven track- record to help us achieve the long standing relationships with our clients we are looking to continue.”
As the Vice President of Client Services, Ellison, will be responsible for assessing customer feedback while ensuring their satisfaction and loyalty. This will include:
- Solidifying the company’s customer on-boarding process;
- Managing a balanced, well-trained and highly motivated workforce to maintain new resources on technology & training;
- And facilitating thorough internal & 3rd party customer surveys to ensure iCore is hearing, heeding and statistically validating customer needs and wants.
As iCore’s focus is to deliver 100% on time with zero service defects, the company will continue to provide their customers with 24/7/365 support. With Ellison’s primary goal being to provide the team with the pertinent customer insight they need to exceed their 98% customer satisfaction score in 2010. The company has an over-arching goal to create the ultimate iCore Experience with a focus on customer loyalty.
“I’m excited about joining this prestigious and successful iCore team,” said Ellison, “iCore has many long standing customers and I’m looking forward to maintaining and broadening our relationships with them. I’m equally excited about building relationships with our new clients and prospects through the management of iCore’s new customer focused initiative and the benefit my past experiences.”
Prior to joining the iCore team, Ellison, was the Vice President of Customer Retention at SAVVIS, an $800 million IT infrastructure provider focused on hosting and network services for approximately 5,000 clients. During his time at SAVVIS, Ellison was a five-time quarterly award winner for sales and customer service excellence and helped to grow the company from an industry start-up to an $800 million global leader. For nine years prior to SAVVIS, Ellison held sales support, engineering and field service management positions at Sensormatic Electronics, now a division of Tyco Fire & Security. Ellison brings to the iCore team over 18 years experience and a proven performance in selling, supporting, and engineering technology-based business solutions. He has a broad understanding of IT infrastructure and telecommunications technologies, which has enabled him to provide results-driven solutions to his clients throughout his career.
Ellison holds a Master Certificate in Strategic Organizational Leadership from Villanova University and attended Strayer University for Business Management. Previously Ellison had majored in engineering with a focus on telecommunications. Most recently, Ellison earned a Net Promoter Associate Certification for customer experience and loyalty programs.
About iCore Networks
iCore is a managed networking and Voice over Private Internet (VoPI) company named number 29 on this year’s Inc.500 list of the nation’s fastest-growing private companies. iCore offers small and medium-sized businesses a cost effective, simple solution to their voice and data needs. Unlike VoIP, VoPI provides a managed, secure, hosted, end-to-end voice and data system that gives small and medium-sized businesses the same capabilities enjoyed by Fortune 500 companies at a savings over their current voice and data providers. iCore backs those capabilities with the most customer-oriented employees in the industry; unprecedented reliability and disaster recovery tools; and world-class employee support and training. For more information about iCore Networks, please visit http://www.icore.com.