McLean, VA – June 3, 2010- iCore Networks, the Nation’s Capital’s leading provider of Voice over Private Internet (VoPI) services, announces today the opening of their first ever field office, located in Columbia, Maryland. The office has been established to provide a high level of customer support to iCore’s growing customer base of more then 5,000 users in the Baltimore region and to continue to penetrate and grow within the Mid-Atlantic market.
“iCore’s focus for 2010 has been to make this the Year of the Customer, while becoming a dominate force in the Mid-Atlantic marketplace,” said Stephen Canton, Chairman and CEO of iCore Networks, “With our ever expanding user base, we want to ensure that our customers in the Baltimore region are receiving the highest level of customer service and service quality they have come to expect and that we can provide our new customers with the same value.”
With the launch of the Columbia Office, iCore plans to expand their employee base, at this location alone, to exceed 50 employees by year end with the ability to scale to a 100 person team. The focus of employees at the Columbia office will be to service their existing customers, keeping them up-to-date on iCore’s expanding service offerings, such as Cloud Telephony Solutions and their Managed Trunking Services, as well as focusing on developing new customers and prospects in this region.
“We have developed high value, low cost VoPI services, which provides small and medium-sized businesses the same capabilities enjoyed by Fortune 500 companies at a savings over their current voice and data providers,” said Vice President of Sales, Michael Bertamini, “We’re very excited to launch a new office in the Baltimore marketplace to increase our reach and support for iCore customers in the region.”
Baltimore customers will also receive the benefits of iCore’s fully operational on-site Network Operation Center (NOC) located at their headquarters in McLean. The state-of the-art operation center hosts a fully functional lab environment consisting of Cisco Systems, BroadSoft and Linux based systems introducing Global Hosted Unified Communications to customers. With over 27,000 customers, the network will continue to be supported by two fully redundant Datacenters monitored at the NOC facility. The Columbia office is located at 5950 Symphony Woods Road.
About iCore Networks
iCore is a managed networking and Voice over Private Internet (VoPI) company named number 29 on last year’s Inc.500 list and has been recognized as one of the nation’s fastest growing companies by the Washington Business Journal and SmartCEO Magazine. iCore offers small and medium-sized businesses a cost effective, simple solution to their voice and data needs. Unlike VoIP, VoPI provides a managed, secure, hosted, end-to-end voice and data system that gives small and medium-sized businesses the same capabilities enjoyed by Fortune 500 companies at a savings over their current voice and data providers. iCore backs those capabilities with the most customer-oriented employees in the industry; unprecedented reliability and disaster recovery tools; and world-class employee support and training. For more information about iCore Networks, please visit http://www.icore.com.