PHONE AND WEBPORTAL TUTORIAL
Please note that the method of Webportal login, phone dial digits, and default passwords will vary by customer. When prompted for a Call Agent address in the Webportal, customers using webportal.icore.com will enter ‘204.16.177.20’ in the field labeled “CA Address 1”. Customers using phone.icore.com will enter ‘204.16.177.40’. Be sure to use your Internet Explorer browser and install the software when prompted by your computer. This will ensure that all features of the Webportal are available and working properly. Please see your Account or Project Manager for your company’s dial digits and passwords.
FEATURE TUTORIALS
Find me Follow me Feature: Enables you to specify a list of phone numbers where a call will be forwarded if you do not answer your iCore IP Phone. This allows a caller to reach you at any one of your designated phone numbers.
Remote Forwarding: Do you need to forward your calls to a specific phone number? Check out our Remote Forwarding Tutorial to see how.
TAPI: Initiate a call from your contacts directory on Microsoft Outlook with the iCore Click to Call Feature
(charges apply)
Corporate Directory: Looking for a colleagues phone number? Do you need to screen your calls? Check out the Corporate Directory tab to see how.
Voicemail to Email: Guarantee that you always have access to your voicemails by setting up the Voicemail to Email feature.
SIGN UP FOR ONLINE TRAINING
Contact Laura Whitacre, Corporate Trainer at 703.866.1670, to sign up for the trainings listed below.
iCore Phone Training
Learn how to use the default phone features such as answering and transferring calls.
iCore Web Portal Training
Learn how to access and make changes to your phone from our url-based portal.
iCore Admin Portal Training
Admin Portal Training gives customers the benefit of making changes to their iCore Networks VoPI (Voice over Private Internet) system in minutes to meet the needs of their ever-changing work environment. This online class will provide instruction on how to make changes to users including resetting Voice Mail passwords, adjusting hunt groups, time of day modes and many other feature modifications. Please note that the fee for this training is $100.00.
iCore Big 5 Training: Top 5 Features for a Remote Workers
Learn how the top features, known as the "iCore Big 5" enable you to become mobile and at the same time, increase productivity. Receive a step-by-step demonstration on how to set-up and utilize the "Big 5."
iCore Beyond Big 5 Training
Learn the following:
- Advanced Time of Day Routing: Customize when and where your phone number will ring
- Click to Call- Click to Call from Personal Contacts or Corporate Directory
- Advanced Ad-Hoc Conferencing- See and Control who is on your ad-hoc conference
- Softkey Speed Dials- Configure up to 4 speedials on your softkeys
- Call Screening- Control where calls from specified number route.
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