Background Information
Founded in Arlington, VA as W.A. Hitt Decorating Co. by Warren and Myrtle Hitt, this family-owned and managed firm has grown over the last six decades to become one of the 100 largest general contractors in the United States. HITT now has 5 offices and has projects in more than 30 states. To learn more, please visit: www.hitt-dc.com
The Challenge and Solution
Although most people wouldn’t associate a company in the construction sector as having a state of the art communications system, in many ways, HITT Contracting is a company ideally suited for the iCore product and service line. With a unique structure and a staff of 700 employees divided in many different job sites, HITT has a true need for a single platform with open lines of communication between sites. The sharing of resources, materials, and employees between sites, places a premium on effective and flexible communication without the price tag of going completely mobile wireless.
Their dynamic structure and need for flexibility makes HITT an ideal client for a hosted solution because of their need for tailored flexibility without high upfront capital expenses or sophisticated equipment onsite (which would be vulnerable to the unstable environment inherent in construction and contracting). Like many of iCore’s clients, they saw the value of going hosted early and embraced the technology before many of their peers.
In fact, in the words of Tony Canella, Director of Information Technology at HITT,
“Prior to working with iCore, we worked with many different vendors. We never received the type of service and customer support that we felt our employees deserved. Our sites couldn’t communicate as effectively as we would have liked and we knew there had to be something out there that could help us. We were impressed by the professionalism of the iCore team, their flexibility to suit our voice and data needs, and the smooth transition to their system. We expect a lot from our VoIP provider and feel that iCore has exceeded our expectations.”
With the features available on their iCore system, HITT has enjoyed the reliability and flexibility needed for a construction company to stay on top of the competition during the present economic downturn.